Lundeby Pro Designer FAQ

Q: Help, I don't understand!
A: If reading the manual doesn't help, please send me an email at info@lundeby-prodesigner.com. You can also contact me on Skype, see here for instructions.

Believe me, I have fixed problems over Skype that would have taken days of emailing back and forth!

Q: How do I pay?
A: Payment is handled by Lundeby AS.

Q: Will Lundeby Pro Designer work in Photoshop Elements?
A: No, there is no scripting support in Photoshop Elements. Lundeby Pro Designer only works with Photoshop CS4 and later versions.

Q: Will Lundeby Pro Designer work in Photoshop CS, CS2 or CS3?
A: No, we have discontinued support for CS2 and CS3. (And there was never any support for the original Photoshop CS).

Q: Will Lundeby Pro Designer work with Lightroom?
A: No, while Lightroom offers scripting capabilities, it would be major undertaking for me to implement this.

Q: Will Lundeby Pro Designer work with Windows?
A: Absolutely!

Q: When I right-click on an image in Bridge and choose Make album spread, nothing happens.
A: First check in Bridge's Preferences under Startup scripts that PAD-Add is listed and checked. If not, then you may be running an older/newer Bridge than the Photoshop from which you installed Lundeby Pro Designer. If that doesn't help, please contact me.

Q: I get an error message when I try Make album spread from Bridge.
A: First make sure you are using the right menu at the top, Lundeby Pro Designer > Make album spread. If that doesn't help, please contact me.

Q: I can't see the Lundeby Pro Designer menu in Bridge.
A: Make sure you right-click (ctrl-click on a Mac). If the menu is not there, please go into Bridge's Preferences, choose Startup scripts and make sure PAD-Add is there and that it is checked. If you still have problems, contact me.

Q: Why do I have to activate Lundeby Pro Designer on different machines, or

Q: Why doesn't my action file work on my other machine?
A: An action file is what defines the buttons in your action palette. Some ProAlbum-designer actions call javascript files and these reside somewhere in your home folder. For reasons unknown to me, Adobe software installs itself in different folders depending on your operating system. Therefore, the action file for Lundeby Pro Designer is built and customized for your particular Photoshop during installation.

Q: Can I use my activation code to install Lundeby Pro Designer on another machine?
A: You can use Lundeby Pro Designer on another machine, but you need to request a new activation code - just send me an email!

Q: When I run the installation script, I get an error message.
A: If the error message happens during installation, please contact me and I will assist you. A log file is created in the Lundeby Pro Designer folder, please attach it.

Q: What is the Universal book?
A: The idea is that you design a square book at a large size so that you can downsize the spreads for different smaller (square) sizes. A great tool for resizing is the Downrez tool which was introduced in Lundeby Pro Designer v1.5.

Q: My images are rotated when placed on a spread.
A: You are probably trying to build a spread with RAW images. Some camera manufacturers do not rotate images taken in portrait mode, instead they set the EXIF information so that the RAW converter rotates it. Lundeby Pro Designer can not do this, so I recommend converting your RAW files to a JPEG first. (You can use the Image Processor in Photoshop/Bridge to do this on many files at the same time.)